Administrators please note that the October update is the last one in CaseWare 2019 format. The planned November 20th update will be in CaseWare 2020 format only (a 2019 format will be available as an archive from the Snackbar area of our website).
Please be advised that after November any issue reported to us will only be corrected in CaseWare 2020 format.
There is a known issue in the latest supported versions of CaseWare that may affect you.
When using letterhead images or electronic signatures you may encounter the following error message.
This is an issue that affects both CaseWare 2018, 2019 and 2020 (CAS-10918-T6V4 and DIST-13061). Please see the following help page for a workaround.